Refund policy
Return Policy
We want you to be happy with your purchase from Hazardous Journey. If you're not completely satisfied, we're here to help.
Returns
We have a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be returned in its original packaging along with proof of purchase.
To start a return, please contact us at hello@hazardousjourney.shop.
Returns should be mailed to:
Hazardous Journey
Attn: Returns
13423 Blanco Road #739
San Antonio, TX 78216
United States
Please do not send items back without contacting us first, as unauthorized returns will not be accepted.
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you received the wrong item, contact us immediately at hello@hazardousjourney.shop. We'll evaluate the issue and work quickly to make it right.
Non-Returnable Items
The following items cannot be returned:
- Stickers that have been peeled, applied, or used
- Personalized or custom-made products
- Gift cards
- Sale or clearance items
If you have any questions about whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you'd like a different item, simply return the original item (if eligible) and place a new order once your return has been approved.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.
Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@hazardousjourney.shop.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, we'll contact you to arrange reshipment. Additional shipping charges may apply.